Terms & COnditions

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The Mill will hold a provisional booking for 10 days without obligation. If no deposit is received then the booking will automatically be released. 

The Mill will reserve the “prime” times of 11.30am, 1.00pm, 2.30pm and 4.00pm for parties who are staying and dining with us. The other times are available for ceremony only bookings. If an accommodation and meal booking were to be cancelled then The Mill reserves the right to move the ceremony to a non prime time. 

WEDDING PACKAGES – The appropriate deposit for your package must be made when submitting your booking form.

Please note we can not accept one without the other.

Any accommodation discount only applies to accommodation booked direct with The Mill.

ACCOMMODATION – A deposit of £30 per room per night is required to confirm a reservation for a room.

WEDDING MEAL – A deposit of £10 per person is required to confirm a meal.

Wedding Packages – After a 48 hour cooling off period, all packages including ceremony only bookings will be refunded according to the timescale below. Refunds will be issued to the card the original deposit was taken from and can take up to 7 days to be returned to your account.

Less than one month              10% of ALL monies paid
1-3 months                                   20% of ALL monies paid
3-12 months                                40% of DEPOSITS paid
More than 12 months             60% of DEPOSITS paid

Wedding packages upgrades – All upgrades to a wedding package will be refunded according to the timescale below.

Less than one month              10% of monies paid
1-3 months                                   20% of monies paid
3-12 months                                40% of monies paid
More than 12 months             60% of monies paid

Deposits on additional guest meals will be subject to a £10 administration charge per guest in the event of cancellation.

Deposits on accommodation will only be refunded within 7 days of the deposit being received. After 7 days an administration charge of £30 per room per night will be implemented.

If a wedding date is changed to a later date or time then all monies paid will be allowed against that revised date. The Mill will allow a wedding to be changed once only and a new date is required within 2 weeks. A wedding date / time cannot be changed less than 12 weeks before the ceremony date.

N.B. Changes of date / time will be subject to an administration fee equal to 10% of the package price. Upgrades to packages are also subject to a 20% administration fee.

N.B. If a wedding is to be cancelled after being postponed to a new date, any refund will be calculated on the length of time between the original date and the date the postponement took place.

The Mill reserves the right to cancel the reservation if:

– The Mill or any part of it is closed due to circumstances outside its control;
– The booking may prejudice the reputation of, or cause damage to The Mill;

In such event The Mill will refund any advance payment (including deposits) but will have no further liability.

Available only for parties of 40 or more. If your numbers drop below 40, we reserve the right to withdraw ‘Exclusive Use’. 

WEDDING PACKAGES – The balance of all packages is due no less than 3 months before the ceremony date. Additional guest meals, wines or buffets must be paid no less than 21 days before the event. NO REFUNDS GIVEN AFTER THIS TIME.

RECEPTIONS – Full payment is required no later than 21 days prior to the event. After this time, the numbers you have given us will be accepted as final. An increase in numbers (within limits) will only be allowed at the discretion of The Mill and will be charged accordingly.

Please allow extra time for posting in order for cheques to clear, payment should be with The Mill 21 days before the event.  NO REFUNDS GIVEN AFTER THIS TIME.

ACCOMMODATION – The balance of payment MUST be made on the day of arrival, but may be paid in advance if desired.  Unless specified otherwise, deposits will be allocated to individual rooms.

We accept all major credit cards. Cheques to be made payable to ‘The Mill’. Please note that we cannot accept a personal cheque exceeding the cheque guarantee card limit less than fourteen days before the event. 

Prices are correct at time of print and are inclusive of VAT @ 20% but may be subject to change.

Registrar’s prices are correct at time of print but may be subject to change.  

Check in time is 2.00pm on the day of arrival. Check out time is 10.00am on the day of departure.

A changing room is available which must be pre booked and will incur a charge of £10per hour with a minimum hire of 2 hours.

Responsibility for payment lies with the person who has booked the accommodation whether an individual or group booking.

One occupant of each room booked must be aged 16 or older.

Subject to numbers present at weddings on the day, a FREE disco is provided at The Mill’s discretion and is available to all guests of the hotel and not private to any individual party. The Mill reserves the right to cancel a disco if the numbers do not reach the originally booked amount. 

Individual function rooms will be allocated by The Mill 6-8 weeks before the date of a wedding, and we reserve the right to change function room allocation in the event of party numbers changing significantly. 

The function room you will be allocated will be private to you for the duration of your wedding reception meal including speeches, cutting of the cake etc. but please be aware that after the formalities are concluded you may be asked to vacate your function room. 

We allow approximately 3 hours for this.

Due to concerns about food hygiene and allergen protocols, we do not allow couples to provide any form of self-catering beyond their wedding cake and a sweetie selection as part of their wedding reception meal. 

If your wedding cake is a collection of cheese wheels, please contact us for a price on crackers and chutneys.

In the event of a force majeure such as the coronavirus lockdown and a wedding is unable to go ahead through no fault of either party, we would be happy to reschedule bookings to a new date without charging our usual fee for this. 

Should a customer wish to cancel their booking, we would refund all monies with the exception of 20% of the package price to cover work done in preparation for the wedding. 

You will be liable for the cost of repairs carried out as a result of damages caused to any part of the hotel premises or equipment therein by negligence, wilful act or default of any person invited by you or on your behalf to the hotel.

The Mill is totally non-smoking and will not allow smoking in any of its buildings.

The Mill Forge, Wedding Venue near Gretna Green is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to this website. 

 You can visit this website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the email addresses of visitors. In general at The Mill Forge, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently. This information helps us to determine what is most beneficial for our users, and how The Mill Forge can continually create a better overall experience for our users by improving our range of services and the content of the website.There are times however, when we may need information from you, such as your name, address and business needs. Customarily, the personal information The Mill Forge obtains is used only to respond to enquiries and wedding bookings. We may also ask you to voluntarily provide us with information for market research such as, your interests, demographics, and experience of the area. The Mill Forge will not release your name, address, email address, card details or any other information to any outside party. We will not trade, sell or redistribute information that your provide to us to any other companies, organisations or individuals. 

There is a technology called ‘cookies’ which is an element of data that a website can send to your browser which may then store on your system. Some website pages use cookies so that we can better serve you when you return to the The Mill Forge website. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it. 

This website contains links to other websites which we believe will be of interest to visitors. While we try to link only to sites that share our high standards and respect for privacy, The Mill Forge cannot take responsibility for the content or the privacy practices employed by other sites. 

INTRODUCTION The General Data Protection Regulation (GDPR) came into effect on 25th May 2018. The Mill is be fully compliant with all relevant requirements. This privacy statement will inform you how and why we collect and process your personal information and what your rights are under the new regulations.TYPES OF PERSONAL INFORMATION Personal information is any information that relates to an individual and can be used to identify that individual. At The Mill we require certain types of information from both customers and members of staff, including names, bank details, addresses and telephone numbers. For employees, we keep National Insurance numbers, date of birth and emergency contact information.WHEN WE SHARE THIS INFORMATION We only share the information gathered from customers, internally for financial and operational purposes to perform the duties for which you have engaged us as a business. For employees, we provide information directly to HMRC, local authorities for legal purposes; we may also provide an employment reference request with permission from the employee/ex-employee.WHERE WE STORE THE INFORMATION AND KEEP IT SECURE Electronic information is encrypted and stored on our server for both customers and employees, with limited access by Office Personnel/HR Personnel/Senior Management only. An encrypted daily backup is maintained and taken off site. All computers are password protected. Any paper-based details are stored in the Office Manager’s filing system, which are locked at all times.HOW LONG WE KEEP THE INFORMATION We keep your information for as long as legally required and all personal information is securely destroyed.YOUR RIGHT TO ACCESS TO THE INFORMATION You have the right to access the personal information we hold about you. If you believe it is incorrect, you have the right to correct it. You may request the removal of personal information; this may be subject to legal requirements and to continuing provision of the services we provide to you as a customer or your employment with The Mill. We will advise you where it is not possible to remove your data from our files and provide the reason why.